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Coronavirus Update - Your Questions Answered

 

The ongoing threat of coronavirus continues to cause enormous concern for many of our travellers as well as our staff. The resulting Government travel advice and general advice of Public Health England, is impacting the entire travel and tourism sector including upcoming events and tours due to be operated by for Scenic Car Tours.

 

For tours immediately affected by the current crisis, in the first instance, we are asking you to postpone your tour or travel arrangements so that you have a holiday to look forward to in the future. By postponing, it also helps us at Scenic Car Tours by not having to provide large scale customer refunds in a short space of time. In turn this allows us to help our suppliers and helps us to protect the entire travel and tourism sector.

 

If you are not able to postpone your tour, either directly with us or through your club or group organiser, you will be offered something called a Refund Credit Note. Refund Credit Notes are offered instead of an immediate cash refund. They can be used to book another holiday at a later date and, in the meantime, they are financially protected by ABTOT/ ATOL, which means you would be reimbursed in the unlikely event of financial failure.

The value of a Refund Credit Note is equal in value to the monies you have actually paid for your holiday and it is valid until 31 March 2021 at which point, if you have not used the Refund Credit Note to book another holiday, you will be entitled to a cash refund.

 

In addition, along with many other businesses across the county, we have taken appropriate advantage of Government support and furloughed a number of staff. All remaining staff are now working from home, which will inevitably hamper our ability to provide normal levels of customer service.

 

We would like to thank you for your continued patience and understanding during these unprecedented times. We will endeavour to keep you informed and will remain available to answer your questions and queries as soon as is practically possible. In the meantime, the following may be of assistance:

 

Your Questions Answered

 

Is my tour still going ahead?

Scenic Car Tours is guided by Government advice from the Foreign & Commonwealth Office (FCO) and Public Health England. For all tours departing in April or May we are encouraging you to work with us to postpone your booking to a later date or on to an alternative tour, either in 2020 or 2021. Should you wish to change your booking, please email us to and we will help you with your request.

 

What if I am due to travel after May 2020?

With the exception of a number of particular events, which have already been cancelled or postponed, at this time all tours from June onwards are still scheduled to travel. However, the situation is very fluid we are continually reviewing the position. In the event of continuing travel restrictions, tours will be withdrawn in departure date order, at least 21 days in advance. If you wish to consider postponing or changing your booking to a later departure, or an alternative tour or event, please email us, and we will be happy to assist you.

 

If my tour or event is postponed or unable to operate, can I claim a refund?

In the first instance, we will work with you to postpone or transfer your booking to a later date or an alternative tour, either in 2020 or 2021. In the event that your tour is postponed or we are unable to operate it, and you do not wish to postpone or transfer your booking, you will be issued with a Refund Credit Note.

 

I have been offered a Refund Credit Note, how do I know my money safe with Scenic Car Tours?

Refund Credit Notes are financially protected by ABTOT/ ATOL, which means you would be fully reimbursed in the unlikely event of financial failure.

 

If choose to cancel my booking, am I entitled to a refund?

If you choose to cancel your booking or your tour is unable to go ahead due to the current restrictions and travel advice, and you choose not to postpone or rebook, you will be issued with a Refund Credit Note equal in value to the monies you have actually paid for your holiday. Refund Credit Notes are valid until 31 March 2021 at which point, if you have not used it to book another holiday, you will be entitled to a cash refund.

 

I have postponed my holiday, is my travel insurance valid for the new departure date?

In some instances your insurance company will simply transfer the policy cover to cover you for the new departure date or an annual policy may cover you for a later tour. However, we advise you to check with your insurance company to ensure that you are adequately covered. If you have a Refund Credit Note, when you redeem it against a new holiday, please ensure you contact your insurer to transfer or renew your cover.

 

How will I know whether the spread of coronavirus is still affecting an overseas destination I am due to travel to?

We are monitoring the position closely and take our advice from Public Health England and, on which areas of the world are safe to travel, from FCO (Foreign & Commonwealth Office). For the latest information, the single best source of trusted and accurate information is the official Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

If you have any further questions or concerns, please email us admin@sceniccartours.com

 

Last updated 17 April 2020

 

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